Privacy Policy

2.1 Who we are

Kinta is the controller of the personal data collected through this Site.

2.2 What data we collect

We collect:

  • Contact details – name, email address, phone number.
  • Order details – answers you give in our questionnaire, payment amount and status.
  • Technical data – IP address, browser type, pages visited.
  • Cookie data – explained in the Cookie Policy below.

2.3 Why we use your data

We use your data to:

  • deliver and improve our will‑writing service;
  • process payments and send invoices;
  • answer your questions and provide support;
  • send essential updates about your order;
  • meet our legal duties (for example, to HMRC).

2.4 Legal bases for processing

We rely on:

  • Contract – to supply the service you have bought;
  • Legitimate interests – to improve our Site and prevent fraud;
  • Consent – for optional marketing emails (you can opt out anytime);
  • Legal obligation – where the law requires us to keep certain records.

2.5 Sharing your data

We share your data only with trusted partners who help us run our service (e.g. payment processors, cloud storage). They must keep your data safe and cannot use it for their own purposes.

2.6 International transfers

Our main servers are in the UK and EU. If we ever transfer data outside these areas we will make sure it is protected to UK GDPR standards.

2.7 How long we keep data

We keep order records for six years for tax reasons. Marketing data is kept until you unsubscribe or we have not heard from you for two years.

2.8 Your rights

You have rights to:

  • access the personal data we hold about you;
  • ask us to correct or delete it;
  • restrict or object to our processing;
  • move your data elsewhere; and
  • complain to the UK Information Commissioner’s Office (ICO).

Contact us at support@kinta.co.uk to exercise these rights.

2.9 Keeping your data safe

We use encryption, access controls and regular security reviews to keep your data secure. No system is 100 % perfect, but we work hard to protect your information.

2.10 Changes to this policy

If we change how we use personal data we will update this page and, if the changes are significant, we will let you know by email.